Create a poll and let your bot collect customers' opinions. Both types of polls will help you learn more about customer preferences. A/B polls pose a question with two options for customers to choose from (i.e., do you like this shirt in red or blue?). Thumbs up/down polls ask customers a yes or no question (i.e., should we make this backpack in grey?).
When creating and editing a poll be sure to enter all text into the question box, including the A/B response choices. The text should reflect exactly what you want your customer to respond to.
Be sure to click on "Send with order confirmation" button.
If you create multiple polls and want them sent with order confirmations they will be sent in a rotation.
SCREENSHOT sample A/B poll and SCREENSHOT sample thumbs up/down poll.
NOTE a poll is active for one month and is sent with the customer's order confirmation message.